KASS Seniors
Get patient, practical technology guidance
The KASS Seniors Helpline supports seniors aged 65 and over with digital devices, online accounts, privacy settings and unfamiliar online interactions.
Helpline availability
- Free for seniors aged 65 and over
- Available from 8:00 am to 8:00 pm
- Open seven days a week
- Remote support may be available
- Face-to-face assistance may be arranged depending on available services
How the Helpline can assist
Devices and settings
Receive clear guidance about computers, tablets, smartphones, applications and common settings.
Accounts and privacy
Understand account security, privacy choices and safer ways to manage personal information.
Online services
Ask questions about using websites, communication tools and important online services with greater confidence.
Next-step guidance
Discuss practical options and decide whether remote assistance, further education or an appointment may be appropriate.
What to expect
Before contacting KASS
Have the type of device and a short description of the concern ready. You may also wish to make a list of questions so nothing important is forgotten.
Frequently asked questions
Need practical support?
The KASS Seniors Helpline is the clearest place to start.